Snippet from our panel at Social Media Week 2011

Video from our Evolving to Social Business webcast.

Discussion Panel: "Closing the Gap Between Practice and Theory in Relationship Management" 

Panelists:

• Bill Johnston, Head of Global Community at Dell
• Jacob Morgan, Principal/Co-Founder, Chess Media Group
• Paul Mabray, Chief Strategy Officer, VinTank

Moderator: Rich Reader, Chief Engagement Officer, VineBuzz

Going beyond (while still embracing) customer relations, it is increasingly necessary that enterprises of every scale do more to improve social relationships with employees, suppliers, contractors, utilities, financial markets, stockholders, competitors, government, educators, and non-governmental organizatons.  In part, it's a matter of drinking our own snake oil.  Until we are comfortable with our socialized business relations, we can't expect our customers to more fully engage with us.  

A few questions have emerged in early discussions with the panelists:

1. How do smart enterprises identify and pursue the best directions from which to improve their overall engagement practices?
2. Why are we falling behind in growing/delivering the value that we need to provide to our customers?
3. What strategic goals/concepts need to be achieved?
4. Which organizational behaviors are due for modification?
5. Whose ox shall be sheltered in consideration for facilitating necessary changes? 

Spoiler Alert:  This meeting is about strategic goals and objectives, as well as the core practices that facilitate those goals and objectives.  It is not a hawkfest for tactical brands, tools, packages, software-as-a-service, retainers, or any other manner of picks and shovels.  Based upon what we already know about the agenda of #SMWSF, you should have already had more than ample opportunity to sell everything under the sun to each other.  

 

Please join if you can!

Best Online Collaboration Tools 2010 - Robin Good's Collaborative Map

MindMap here - list follows:

Collaborative map idea by Robin Good of MasterNewMedia.org realized during the LearningTrends 2008 event with the cooperative contributions of over 150 people on November 16th 2008 and during the following weeks. If you want to add to the map new tools please request access to it via email to Robin.Good@masternewmedia.org

Group communication

Yammer

Socialcast

Friendfeed

Campfire

Tgethr

Hashwork

Jaiku

Present.ly

Sharetronix

Socialwork

Status.net

for more info about Online Collaboration Tools see Robin Good's MasterNewMedia

Project Management

Basecamp

GroupMindExpress

5pm

ActiveCollab

Staction

Daptiv

Task2Gather

Planyp.us

CoMindWork

Colabolo

eLoops

ClockingIT

Klok

PieMatrix

Teambox

Smartsheet

TaskPoint

ProjectManager

ProjectPlace

CollaborateCloud

ProofHub

TeamWork-Live

Wedoist

Teamwork-PM

Snipia

ProjectManager

Planio

Chat

Userplane

Tinychat

CampFire

Meebo

Zoho Chat

Chatterous

Google Wave

Donutchat

ISL Pronto

99Chats

Nurph

Hipchat

NeatChat

Stinto

Chatzi

Wireclub

BabelwithMe

DonutChat

GixawChat

TodaysMeet

Dropio Chat

Backnoise

Talker

VoIP - Audio Conferencing

Skype

ooVoo

Voxox

JahJah

REBTEL

GTalk

Vyke

Focus is on PC-to-mobile, mobile-to-PC and mobile-to-mobile VoIP communications

Gizmo5

Voxli

Voxopop

Powwownow

Large Audience Webinars - 100 participants

Gatherplace

Adobe Connect Pro

GoToWebinar

iVocalize.com

HotConference.com

Wiziq

TokBox Broadcast Video Chat

DimDim Enterprise

WebEx Event Center

Freebinar

Video Conferencing

Video-Chat

Gchat

Rounds

VuRoom

TokBox

Blocked in UAE

Oovoo

Sightspeed

VSee

Mebeam

Flashmeeting

EyeJot

Blocked in UAE  

DoVisio

APideo

API to embed video chat and interactive features inside any web site

XyKast

Palbee

Scopia Desktop

Meeting24

Persony

InstantPresenter

Up to 15 participants - $39/month

Tinychat

HP SkyRoom

Wetoku

VisionKontakt

ViVu

Zorap

Mirial ClearSea

TokBox Broadcast Video Chat

eMeetPlus

Glide

Thinsy

Ekiga

VuRoom

Chatride

Meeting24

Goober

Skype

Up to 10 participants (Windows only feature for now)

AttendAnywhere

iWowWe

ViVicom-ViFree

LiveCage

Instant Messaging

Skype

AOL IM

Meebo

eBuddy

Yahoo Messenger

Google chat and video

ICQ

Windows Live Messenger

Jabber

BigAnt

Screen-Sharing

GoToMeeting

eBLVD

ConnectNow

Microsoft Shared View

Yuuguu

WebExNow

LiveLook

Vyew

Crossloop

Glance

Yugma

Teamviewer

BeamYourScreen

Remote Control

GoToAssist

RealVNC

GoToMyPC

logmein

Teamviewer

TightVNC

LiveLook CoBrowsing

Proxy Pro6

Skyfex

Techinline

ScreenConnect

IminTouch

ISL Light

SupportSmith

ScreenConnect, PC software

Acrobat.com

Netviewer

Mikogo

Gogrok

PocketMeeting

Oneeko (Skype plugin)

Present.io

ShowDocument

Dynno

GoGrok

SaviiDesk

Join.me

Collaborative Visual Reviewing

Backboard

Creately

A.nnotate

Diigo

Diigo is a bookmark sharing service.  I don't think it is a Collaborative Reviewing application

uptogo

ReviewBasics

ConceptShare

Octopz

Textflow

inMotionNow.com

inMotion is a workflow & review tool for collaboration on creative content such as video, Flash, web design, graphics and documents. Watche the overview at: http://www.inmotionnow.com/demos/overview/index.html

Cozimo

Workflow & Review

Friendpaste

Paste texts or code, add reviews on each lines, see answer in quasi real time.

ProofHQ

Colaab

Revizr

FuzeMeeting

Huddle.net

Oryx Editor - BPMN Community

Notable

The Commentor

Mocksup

ConceptFeedback

Pidoco

Bounce

Draftboardapp

Web Conferencing

Web conferencing is used to conduct live meetings or presentations over the Internet. In a web conference, each participant sits at his or her own computer and is connected to other participants via the...

WebEx

Elluminate

Wimba Classroom

DigitalSamba (free for 3)

Centra

Elluminate VRoom (free for 3)

Adobe Connect Now (free for 3)

WebTrain (free for 2)

 

iVocalize

DimDim (free for up to 20 people)

Spreed

WebHuddle

Convenos

Zoho Meeting

Acrobat.com

OpenHuddle

Microsoft Live Meeting

iLinc

Netspoke

Genesys

Omnovia

ReadyTalk

e-Lecta

Hypermeeting

Live Conference PRO.com

Expressway Flexchat

WebConference.com

DoConference

Nefsis

OpenMeetings

vMukti MeetingPlace

OpenConference

Wiggio

VeriShow

ISL Groop

Kablink Conferencing

BigBlueButton

open-source

Mac, PC, Unix

IBM Lotus LiveEngage

Sococo

OpenMeetings

TeamApart

FlashMeeting

Visionkontact

InnerPass

works with Skype

ImInTouch-Meeting

Formeeting

Sococo

Document Sharing - Wikis

Comindwork

pbwiki

WetPaint

Offers more customization options than either pbwiki or wikispaces (without upgrading to the pay version).

wikidot

mediawiki

wikispaces.com

for teachers

GoogleDocs

GoogleSites

Socialtext

Zoho

Excellent, underrated suite of documents and collaboration tools. Try the Notebook for much more than a notebook. 

mindtouch Deki

etherpad

Couchit

 

SocialText

Database Publishing

blist

Tablefy

Listphile

Dabble DB

Document Publishing

Scribd

Issuu

Scribd

Docstoc

Acrobat.com

TXTBear

source control

Subversion/Tortoise

KnowledgePlaza.be

Mixedink

Microsoft SharePoint

PBWiki

Microsoft Docs

Wepapers

Co-browsing

Clavardon

Holoday

PageShare

Showdocument

Wizlite - Page highlighting

asynchronous

Twiddla

Web Presenting

Slideshare

SlideRocket

woices.com

PresenterNet.com

InstantPresenter

Vcasmo

280 Slides

Livemeetups

Freepath

Freepath 2.0 is an application that lets you create presentations that are mashups of web content and content from your PC. For example, a Freepath presentation could combine a PowerPoint file along with images, videos, music, websites, PDFs, Word and Excel documents. All of these files are saved into a playlist and are launched from within Freepath; no need to launch other applications. It gives the user the option to present in a dynamic non-linear way. Once you have added your content to a playlist, you can upload your playlists to myFreepath to share and collaborate with others. Currently, we give new users 100mb of storage.    

Mightymeeting

ZohoShow

Multimedia Presentations

Vuvox

Animoto

OneTrueMedia

Scrapblog

bubbleshare

Voice Thread

Zentation

Present.io

Kineticast

MyPlick

Live Present

SlidePresenter

Slide-Casts

My-Slide-Presenter

WorkGrouping / Team Collaboration Workspaces

Zenbe

WizeHive

BantamLive

Broadchoice Workspace

WebOffice

BarCamps

Edmodo.com

 

Microblogging for Education

Affinitiz.com

Rooms for teams external blog

Colaab

Sosius

Deskaway

Collaber

Campfire

CentralDesktop

GroupmindExpress

Ovosuite

Clearspace

Sosius

MyNetResearch

OneDrum

Onehub

Huddle.net

Ubidesk

HyperOffice

WizeHive

TeamApart

Ubidesk

Wiggio

FMYI

Collaboroo

GlassCubes

Kablink Teaming

Incipi

Threadbox

Engage

Zcope

Sambajam

CompanyConcert

CubeTree

Obayoo

Qontext

Event Scheduling

eventbrite

Schedgit

GCalendar

Timebridge

any iCal app

Chandler

Amiando

Doodle.com

Genbook

AgreeAdate

MeetWithApproval

Cvent

Tungle

Shiftboard

ScheduleOnce

Zeeyoo

Appointment-Plus

File Sharing

Microsoft Live Mesh

Filedropper.com

Filemail.com

youSendIt

drop.io

transferbigfiles.com

box.net

Dropbox

senduit

4shared.com

Virtual desktops

Jooce

Clip2Net

Spider Oak

Gigashift

Filephile

P2P cross-platform downloadable software

KnowledgePlaza.be

Esnips.com

Rapid Share

Wuala

iFolder

CloudApp

Whiteboarding

Dabbleboard

Skrbl

Vyew

Ge Inspiration Cubed

Depicto

Twiddla

Scriblink

Groupboard

Scribblar

ShowDocument

Flowchart

Virtual whiteboard

Google Drawings

Skrbl

Co-Sketch

MindMapping & Diagramming

Creately

MindMeister

Bubbl.us

Mind42

Mywebspiration

Spinscape

Gliffy

LucidCharts

Xmind

SpicyNodes

Creately

MindJet Catalyst

Comapping

Cacoo

ThinkFold

Mindomo

Ideatree

Edistorm

Slatebox

CoSketch

Collaborative Writing

Buzzword

Zoho Writer

Writeboard

Google Docs

Quicktopic

SynchroEdit

Gobby

Etherpad

TextFlow

WriteWith

ThinkFold

Springloops

for coders

Mixedink

PrimaryPad

Wridea

TitanPad

Sync.in

Solodox

J2e

entri.co

www.MasterNewMedia.org

Virtual 3d Immersive Coolaboration

Tixeo

I-maginer

Teleplace

Venuegen

SecondLife

Private Social Networking Platforms

Googlegroups

YahooGroups

Ning

Groupsite

grouply

SocialGo

Memberhub

Qlubb

Spruz

Grou.ps

Bigtent

meetup

Friendfeed

An awesome list of Collaboration Tools from Robin Good's "Best Online Collaboration Tools" mind map.

For our September MeetUp, we are thrilled to have longtime online community expert, Randall Farmer, as our guest speaker. We'll also be joined by Bill Johnston, Head of Global Community at Dell, who will be facilitating the event.

Randy will be speaking about managing reputation systems in online communities. His talk will lead into an informal discussion moderated by Bill. Come join us for an evening of online community strategy and in-person networking with fellow online community enthusiasts.

The fourth Wed. of the month is the free monthly gathering of online community managers, enthusiasts, and innovators to meet and discuss tools and strategies for building and managing effective communities.

Follow the action on Twitter: hashtag: #octribe .

Participate virtually in the Nonprofit Commons in Second Life (slurl to location in Second Life): http://bit.ly/npceven... You can see a step-by-step guide for how to participate in Second Life.

Join the San Francisco Online Community Report MeetUp group on Facebook

Speaker Bio: Randy Farmer consults on social media strategies and web reputation with online powerhouses from Answers.com to Zynga. He is co-author of Building Web Reputation Systems. See his RSS feed and LinkedIn profile for more information.

Facilitator Bio: Bill Johnston is the Head of Global Community at Dell. He's a seasoned online community and social media executive with over 10 years experience working with large scale communities.

Beverage Sponsor: Drinks generously donated by Hansen's Natural SF.

Join me next Tuesday, September 22 at the Online Community Meetup in SF. I'll be facilitating, and Randy Farmer (co-Author of Building Reputation Systems) will be speaking.

Looking forward to seeing all my Bay Area Community peeps next week!